What performance indicators would you allocate to all the areas of study??
Like, there are the ones that were used extensively in AOS1 but what about the less common ones that could apply to ops. man/ HR/ change management??
Pretty hard to tell. Some are more appropriate in certain chapters compared to others.
The study design mentions these ones by using the term 'including', meaning that it is not an exhaustive list:
- percentage of market share
- net profit figures
- the rate of productivity growth
- the number of sales,
- results of a staff and/or customer satisfaction survey,
- the level of staff turnover,
- level of wastage,
- number of customer complaints
- number of workplace accidents
Then again, you can include any other appropriate indicator as long as you justify it.
With OM - thing like number of defects, level of wastage, amount of inputs required to produce outputs etc. are pretty unique to the chapter.
Change management - again, depends on the change. If the organisation wished to change into a 'tech-savvy' one because it helps streamline operations (indicator could be time take to produce x amount of goods), produces a skilled workforce (indicator could be number of employees who are capable of using technology) and increases profitability (indicator could be net profit values), you can mention how the business would compare pre-change values/indicators to post-change indicators to assess the success of the change.
Be careful with the more creative or unorthodox indicators. I would personally stick to the list in the study design.